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	Name▼ / Code▼	Industry	Offer Price	Lot Size	Entry Fee	Closing Date	Grey Market Date▼	Listing Date▲
	REFIRE 02570.HK	Electrical Components & Equipment	145-165	20	3,333	2024/12/03	2024/12/05	2024/12/06
	Dmall 02586.HK	Application Software	30.21	100	N/A	2024/12/03	2024/12/05	2024/12/06

Summary

We offer a broad array of cloud-native customer contact solutions, which are communication solutions that enable enterprises to engage in multi-channel customer interactions. We are China’s largest provider of customer contact solutions deployed in public clouds as measured by revenue in 2021, with a market share of 10.3%, according to the CIC Report. In 2021, the market size of customer contact solutions deployed in public clouds in terms of revenue amounted to RMB4.0 billion, accounting for 38.2% of the cloud-based customer contact solutions market and 26.9% of the customer contact solutions market, respectively, according to the same source. Our solutions, rooted in our cloud-native, secure and reliable platform, empower businesses to create exceptional customer communication experience and intelligize their way of conducting sales, marketing, customer service and other business functions. In 2021, we facilitated over 3.0 billion interactions in the form of voice calls, SMS messages and text chat between businesses and their customers across multiple channels, helping increase their productivity and efficiency. OUR SOLUTIONS Our solutions run fully in the cloud, allowing for easy deployment and management across devices at multiple locations. Our clients use cloud computing and storage resources in the cloud without substantial upfront investment in hardware, infrastructure or in-house IT support. Our cloud-based solutions, developed in-house by our research and development team, primarily consist of three offerings, serving a broad range of use cases: ‧ Intelligent Contact Center Solutions. Designed to replace legacy on-premise systems, our Intelligent Contact Center Solutions help businesses migrate their contact center functions to the cloud. The solutions allow contact center agents hired by our clients and seated in physical contact centers to efficiently interact with clients across multiple channels using desktops. Benefiting from our cloud-native architecture, our clients can greatly reduce implementation costs, easily scale their usage in response to changing business needs and effortlessly receive software upgrades. We support contact center agents with intelligent tools and functions to drive efficient and effective customer interactions. ‧ Agile Agent Solutions. Our Agile Agent Solutions are designed to facilitate customer contact activities outside physical contact centers, which are unserved by pureplay contact center solutions. Our Agile Agent Solutions, designed as a mobile application, empower clients’ employees other than contact center agents (such as car salespersons, retail store assistants and after-school program tutors) to contact customers at any time in any location. It enables businesses to track and manage each interaction, which significantly increases visibility of business activities and uses data-based analytics to support decision-making. ‧ ContactBot Solutions. Our ContactBot Solutions utilize practical AI applications to automate routine and repetitive duties traditionally handled by clients’ human agents. With real-time automatic speech recognition (ASR) and natural language processing (NLP) capabilities, our ContactBot is able to engage in text- and voice-based intelligent interactions. Human agents are freed from repetitive, administrative tasks and can instead focus on tasks that require more personalized, engaging services. Our ContactBot Solutions are favored by businesses who need to handle a significant volume of routine tasks and enquiries. Our Intelligent Contact Center Solutions are designed for contact center agents who handle a large volume of customer interactions on a daily basis. It is embedded with a wealth of sophisticated functions to improve agent efficiency, including interactive voice response (IVR), automatic call distributor (ACD) and predictive dialer modules. It also offers powerful reporting and analytics tools that assess agents’ workload and service quality, analyze business activities and tickets and evaluate the effectiveness of knowledge base. Substantial cloud resources are required to support the advanced functions, and we charge a higher per agent service fee for our Intelligent Contact Center Solutions. In contrast, our Agile Agent Solutions serve a much wider pool of end users, including any employees who are in regular contact with customers and not limited to contact center agents. It allows businesses to track sporadic customer interactions and exponentially increases the data available for evaluation and analytics. To tailor to the needs and preferences of such end users, the mobile application for our Agile Agent Solutions carries the most essential functions for periodic customer interactions, which consist of communication tools for voice calls, messages and pictures, as well as record keeping and key reporting tools. This enables us to reduce operational costs as compared to offering a full suite of functions, since the mobile application takes up less cloud computing, storage and networking resources. As a result, we offer such solutions at a lower per agent price, so our clients can make the solutions available to a larger base of employees. The below hypothetical example illustrates how a national car manufacturer may use our three types of solutions to grow first-time and repeat sales and enhance customer service: ‧ Intelligent Contact Center Solutions. The car manufacturer has a team of professional agents located in multiple physical contact centers that provides pre-sales and after-sales customer support via hotline, email and web chat. With our Intelligent Contact Center Solutions, professional agents can attend to customer inquiries across multiple channels on one integrated software. ‧ Agile Agent Solutions. The car manufacturer relies on its nationwide car dealerships to interact with local customers and finalize sales. Car dealers can use Agile Agent Solutions installed on their mobile phones to contact customers. All customer interactions are recorded in real time and stored securely in the cloud, which enables the car manufacturer to monitor service quality, create customer profiles and improve overall customer experience. ‧ ContactBot Solutions. The car manufacturer can use our ContactBot Solutions to notify customers when their cars are ready for pick-up in retail stores after repair and maintenance, which saves the time and resources spent in manually making the calls. Source: TI Cloud (02167) Prospectus (IPO Date : 2022/06/21)
Listing Market	MAIN
Industry	Systems Software
Background	Others
Major Business Area	N/A

Corporate Information

Substantial Shareholders	Wu Qiang (34.51%) Tian Suning & Associates (16.02%) PAN Wei (7.77%) Tricor Trust (Hong Kong) Limited (6.91%) Agora, Inc. (5.44%)
Directors	Wu Qiang (Chairman and Chief Executive Officer and Executive Director) AN Jingbo (Vice President and Chief Technology Officer and Executive Director) LI Jin (Vice President and Executive Director) PAN Wei (Vice President and Executive Director) LI Pengtao (Independent Non-Executive Director) LI Zhiyong (Independent Non-Executive Director) WENG Yang (Independent Non-Executive Director)
Company Secretary	Lui Wing Yat Christopher WANG Huan
Principal Bankers	China Merchants Bank Citibank (Hong Kong) Limited
Solicitors	Commerce & Finance Law Offices Cooley HK
Auditors	Ernst & Young
Registered Office	5th Floor, Manulife Place, 348 Kwun Tong Road, Kowloon, Hong Kong
Share Registrars	Tricor Investor Services Ltd. [Tel: (852) 2980-1333]
Share Registrars Tel No	(852) 2980-1333
Internet Address	https://www.ti-net.com.cn
Email Address	[email protected]
Tel No	(86) 1010-9099
Fax No

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